Beta customer policies
Effective September 12, 2026. These policies describe Exaltry's current beta service and privacy practices. They are not a substitute for advice from a licensed attorney.
Monthly hosting is billed in advance. First-time customers can request a refund within 72 hours of the first server activation if the service has not been abused, used for non-Minecraft workloads, or placed under unusual operational load. Renewals, upgrades, setup work, and add-ons are not normally refundable after the billing period begins. Approved refunds terminate the related service unless Exaltry agrees otherwise.
Customers can cancel before renewal to avoid the next charge. After cancellation, the server may be suspended at the end of the paid period. Server files and backups may be deleted 7 days after the paid period ends unless Exaltry agrees in writing to a longer export or recovery window.
For billing, account access, cancellation, or refund questions, contact [email protected]. Discord is available for server setup help, incident updates, and community support.
Each plan includes two panel backup slots. Customers may use those slots for world exports or recovery points, and Exaltry support may use them before risky support changes when practical. Backups are best-effort recovery points, may be overwritten when the two-slot limit is reached, and are not a substitute for customers keeping their own exports of important worlds. Customers are responsible for testing important mods, plugins, and data changes before relying on them.
The configurator lets customers choose the closest server type before payment. Vanilla, Paper, Purpur, and compatible plugin presets are usually straightforward. Modpacks, Geyser/Floodgate, custom files, and world migrations may require manual review before launch. Exaltry may decline or adjust requests that are unstable, unsafe, incompatible, or too heavy for the selected plan.
Exaltry hosting stores Minecraft server files, panel account details, billing/customer identifiers from Stripe, and support information customers choose to provide. Customers should not store private personal information, secrets, financial data, medical data, or other sensitive records inside server files. Server data may be accessed when needed for provisioning, support, abuse investigation, backup recovery, security, or maintenance.
Optional first-party website analytics run only after a visitor chooses “Allow analytics.” They record events such as page and pricing views, active-engagement milestones, 50% and 90% scroll milestones, configuration progress, coarse validation/error categories, checkout attempts, Discord-link clicks, campaign tags, and aggregated page-performance measurements. These records use a random browser-tab session identifier. Separately, when a customer starts or completes a transaction, Exaltry and Stripe process checkout, payment, subscription, refund, and service-activation records needed to provide and account for the service; that essential transaction processing is not optional analytics. Exaltry does not use analytics to record form contents, keystrokes, mouse movements, session replays, Discord identity, advertising identifiers, fingerprints, precise location, or cross-site browsing history.
Visitors may decline analytics and continue using the site, or reopen “Privacy choices” at any time. Declining removes Exaltry's analytics attribution and session values from that browser. Do Not Track and Global Privacy Control signals disable optional analytics. The consent preference itself is stored locally so the site can remember the visitor's choice.
Website analytics are used to understand acquisition sources, improve the configuration and checkout funnel, diagnose compatibility and reliability problems, measure site performance, and evaluate aggregate customer activation and retention. Hosting, account, billing, and support data are used to provide the purchased service, secure the platform, communicate about the account, process payments, prevent abuse, and meet applicable legal or accounting obligations.
Exaltry uses service providers to operate the business, including Cloudflare for website delivery and first-party analytics storage, Stripe for checkout and subscription billing, Resend for transactional email, and Discord when a visitor independently chooses to follow a Discord link. Those services process information under their own terms and privacy notices. Exaltry does not sell personal information and does not currently use third-party advertising pixels or cross-site behavioral advertising.
First-party website event records are automatically deleted after 13 months. The browser consent preference remains until the visitor clears it or changes the selection. Customer, transaction, security, and support records are retained only as reasonably needed to provide service, resolve disputes, prevent abuse, and meet legal or accounting requirements. Depending on applicable law and location, a person may have rights to request access, correction, deletion, or information about use and disclosure. Send privacy requests to [email protected]. Exaltry may need to verify a request and may retain information where legally permitted or required.
Exaltry services are not directed to children under 13, and Exaltry does not knowingly collect personal information from children under 13. A parent or guardian who believes a child supplied personal information should contact [email protected] so the request can be reviewed.
Customers may not use Exaltry for malware, credential theft, denial-of-service activity, harassment campaigns, illegal content, or attempts to compromise other systems. Servers that create abuse complaints or operational risk may be suspended.
Exaltry is currently a public beta running from a home-hosted node. There is no formal uptime SLA during beta. Power, internet, maintenance, upstream routing, hardware failure, and attacks can affect availability. Customers that need guaranteed uptime or enterprise-grade DDoS protection should use a datacenter-backed provider.
Exaltry does not include enterprise-grade DDoS protection during the home-server beta. Servers that receive attacks, create network abuse, or create unusual risk to the node, router, ISP connection, other customers, or Exaltry infrastructure may be rate-limited, suspended, moved, or terminated. Exaltry may share only Exaltry hostnames with customers, but no DNS-based setup can guarantee that the origin network will stay hidden from a determined attacker.
Customers are responsible for complying with Mojang/Microsoft's Minecraft usage guidelines and EULA. Exaltry is not affiliated with Mojang or Microsoft and may suspend servers that create legal, abuse, or platform risk.